Plans & pricing #

Plans are how your channel sells access to premium content. A plan unlocks the live and on-demand content you choose, and fans pay for it once or on a recurring cycle. Individual streams can also be sold on their own as pay-per-view. You build plans in the dashboard under Monetise > Plans.

How fans pay for a stream #

Each stream's Access & Monetisation step offers four options:

Plans and Pay-Per-View access

Fans can watch with a plan that includes the stream, or buy the stream on its own.

Pay-Per-View only access

Fans buy the stream on its own.

Plans only access

Fans need a plan that includes the stream.

Free access

Open to fans with no payment.

Price #

Pick a paid option and the step asks for a price (Enter price). Continue stays blocked with "A valid default price is required" until you enter one. The price is in your channel's currency.

Allow purchasing #

Allow purchasing decides whether fans can buy the stream as soon as it is published. Leave it off if you do not yet know the price or the country restrictions, and switch it on later when you do.

Which plans include the stream #

With Plans and Pay-Per-View or Plans only, the step shows two lists:

• Plans with access: the plans whose subscribers can watch this stream. Use Exclude to move a plan out, or Exclude all.
• Plans without access: the plans whose subscribers cannot. Use Include to move a plan in, or Include all.

If you exclude a plan that would normally include the stream, you are asked "Would you like to remove access for this plan?". At least one plan must have access; otherwise the step asks you to pick a plan or switch to Pay-Per-View only.

Free streams for signed-in fans #

With Free, you can switch on Freemium (Login Required). The stream stays free, but fans must sign in to watch. Use it to grow the number of registered fans on your channel.

Free access for groups #

Under User Group Access, select Add user groups to pick fan groups who can watch for free, even when the stream is paid. A group with Disable DRM Restrictions switched on can also watch from countries the stream otherwise blocks. Set up groups under Viewers > Groups; see Fan management.

Audio streams linked to a video stream #

An audio stream can offer Linked access: pick a video stream under Select linked entity. Fans who can watch that video stream, and are not blocked by its country restrictions, get the audio stream free. Linked access is not offered on private streams.

Private streams #

The same step has a Private stream switch. A private stream is hidden from everyone except the groups you pick, and cannot be monetised. Two lists control who sees it: Available to: (use Remove, or Hide from all) and Hidden from: (use Make available to all). A group you create after saving the stream appears under Hidden from:. Move it to Available to: if its fans should see the stream.

Saved monetisation profiles #

If you use the same access settings for most streams, save them as a profile. Pick one from "Select saved monetisation profile", or save the current settings with Save as new monetisation profile. See Streams: profiles and templates.

The Plans page #

Go to Monetise > Plans. The page is titled Plans and Pricing and lists your plans with their Name, Description, Subscribers and Billing cycle. You can search ("Search plans by name or description"), change the sort order, and turn on Show archived to include archived plans.

Creating a plan #

Select Create plan to open the plan wizard. It has five steps and then a setup complete page.

1. Details

   Enter a Title and Description, then add Attributes: short bullet points that tell fans what they get. A title like "Monthly Match Pass" works far better than "Plan 1".

   To turn part of an attribute into a link, highlight the text and select the link icon, then enter a full address starting with http:// or https://. To add an explanation, select the info icon on the row and write it with bold, italic, underline and links, up to 500 characters. Fans open it from an info icon on the plan card. The Plan Preview beside the wizard updates as you type.

2. Geographic Availability

   Every country starts under "For sale in below locations:". If your rights mean the plan should not be sold somewhere, use Exclude on that country or continent to move it to "Not for sale in below locations:". Use Include to move it back.

3. Pricing & Promotion

   Set the Availability for Purchase window (From date, From time, To date, To time). Choose Once-off or Recurring; a recurring plan bills Monthly or Annually. Enter the Default price, and use Add promotional offer if you want a limited-time price.

4. Validity

   Under Define Plan Validity and Renewal, a recurring plan sets its renewal date. A once-off plan uses either "Duration (from date of purchase)" (from 1 Day up to 1 Year, or Custom) or a "Defined date range".

5. Content

   Under Define plan content, switch on Live, On-demand or both. Then use Add content bouquet to add Content Bouquets, which pick content by media type, content type and teams.

6. Publish

   The last page offers Save as Draft, Publish and Publish and make visible. Publish keeps the plan hidden from fans; Publish and make visible makes it visible to fans, within its Availability for Purchase window. If publishing fails, the plan is saved as a draft and you stay on the page. Select Publish again.

Plan settings explained #

Title and Description text

What fans see when choosing a plan. Keep the title clear and the description short.

Attributes list

Bullet points listing what the plan includes.

Geographic Availability countries

Where the plan can be bought. Every country is for sale until you exclude it.

Once-off or Recurring choice

A single payment, or a subscription billed Monthly or Annually.

Default price amount

The price in your channel's currency. There is no separate price per region or country.

Validity dates

How long access lasts: a renewal date for recurring plans, or a duration or fixed date range for once-off plans.

Content content

Live, on-demand or both, narrowed by content bouquets that filter on media type, content type and teams.

Promotional offers #

Select Add promotional offer on the Pricing & Promotion step. A promotion has:

• Promotion name, for example "Early Bird".
• A discount type: Discount by value, Discount by %, or Discount to value.
• A Promotional date range. Clearing the range sets the field back to "Select date".

Changing the price of a live plan #

Once a plan has active subscribers, you cannot edit its price directly. Use Schedule price change on the Pricing & Promotion step, or Schedule Price Change from the plan row menu, instead. Subscribers must be told at least 30 days before the new price applies.

Hiding and archiving plans #

Each plan row has an eye icon to switch the plan between hidden and visible (tooltips "Hide from fans" and "Make visible to fans"), and a menu with Schedule Price Change and Archive, or Restore for an archived plan. There is no Delete.

Archiving keeps existing subscribers' access until their subscription ends.

To find an archived plan again, turn on Show archived on the Plans page.

Subscriptions #

Monetise > Subscriptions lists every fan subscription on your channel, with filter tabs Active, Auto-renew off, All, Overdue, Incomplete and Cancelled. See Fan management for what each shows and how to help a fan.