FAQ #

Matchday Live is how you watch your club's live and on-demand sport. Every club runs its own channel, with its own matches and video library, so when you watch your team you are watching on their channel. See Getting started.

Look on your club's main website for a link such as "Watch", "TV" or "Live", or type in the channel's web address if your club has given it to you. You watch in your web browser, so there is nothing to install. Once you are there, bookmark it for next time.

No. You watch on your club's website in your browser, on a computer, phone or tablet. To get back quickly, bookmark it or add it to your phone's home screen from your browser. See Devices & playback.

It depends on the content. Free content plays without an account. Some content is free but only for signed-in fans, so you need a free account. Paid content needs an account and a plan or a one-off purchase. Setting up an account is covered step by step in Getting started.

Check your spam or junk folder. If it still has not arrived, select Resend on the Check your email screen for a new verification link. After two resends you can choose Verify with text message instead, unless your club uses its own single sign-on. If nothing works, email support@matchdaymediagroup.com from the address you are verifying.

Live matches as they happen, live audio streams at some clubs, and on-demand content such as replays and other videos. Exactly what is available is set by your club. See Watching.

Use the Watch Live and Listen Live rows and your club's playlist and collection rows on the home page, and select View all to see a full list. There is no search. See Finding matches and videos.

Only if your club has made a replay available for it. Your club decides for each stream whether there is a replay and when it opens. On One-off purchases, a purchased match shows Replay available {date} {time} when a replay is coming, or No replay available. If you open a replay early, you see Content not yet available with the time to check back.

A few seconds between the live action and your screen is normal for live streaming. It is the time the video takes to reach you.

Watch over a steady Wi-Fi or wired connection. The player picks the quality automatically to match your connection. If the picture keeps pausing, choose a lower quality in the player's settings menu. See Devices & playback.

No. The player does not have a subtitles option.

Your club can block streams in some countries. Your country is worked out from your internet connection. Select View available territories → on the message to see where the stream can be watched. See Watching.

Prices and plans are set by each club, so what you see on your club's channel is specific to them. Clubs can offer monthly, yearly and one-off plans, and can sell single matches and videos. See Subscriptions & billing.

Where your club offers it, yes. Open the match and select Buy stream, which shows the price (the button reads Buy for an on-demand video). It is a one-off purchase, so there is nothing to renew.

Go to Account, select Subscriptions, choose Disable auto-renew on your subscription, then Yes, disable. This stops the next renewal but does not cut you off straight away: you keep access until the end of the period you have already paid for. See Subscriptions & billing.

Only by waiting until your current plan ends. There is no way to switch plan from your account. Once you are subscribed, buying a different plan charges you for it in full straight away, and your old plan runs on to its end date with no credit, so you pay for both during the overlap. Contact your club first, or wait until your current plan ends. See Choosing a plan.

You are not cut off immediately. Your subscription shows OVERDUE, you get an email, and you have 3 days from the first failed payment to fix it. Add a card under Payment methods, then go to Account > Subscriptions and select Update payment method > Assign. That pays the amount owed. If it is not fixed within 3 days, the subscription is cancelled.

Go to Account and select Billing History. There you can see each past payment and open its invoice, which opens in a new browser tab.

Refunds are issued by your club, so contact your club. You cannot request one in the app. When your club issues a refund it goes back to your original payment method straight away. Your bank usually takes 5 to 10 working days to show it. If the refund comes soon after the purchase, the original charge may simply disappear from your statement instead. See Refunds.

Different emails cover different steps. For example, you get one when you turn off auto-renew and another when the plan expires, one when a renewal payment fails and another if the subscription is then cancelled, and a reminder before a renewal followed by a confirmation after it. If your club cancels your subscription, you get a single cancellation email and keep access until the end of the period you paid for. When a subscription is cancelled for non-payment, you get two: a cancellation email, then an "expired" email. Each subject line tells you which step it is. See Emails and messages from your club.

On the sign-in screen, select Forgot password, enter your email, and select Send password reset link. We email you a link to set a new password yourself. See Account & sign-in.

You can turn off marketing from your club: go to Account > Account details, select Edit communication preferences, and turn off Email notifications. Emails about your account, purchases, subscriptions and cards still arrive, and so do notices your club sends about a stream or plan you paid for. See Choosing what we send you.

If your club suspends your account you can't sign in. Suspension doesn't cancel your subscriptions or delete your account. Contact your club to resolve it, or to stop your subscriptions while it's in place. You can select Contact support in the suspension email, or email support@matchdaymediagroup.com. See Suspended, closed or reactivated accounts.

No. An account belongs to one club's channel. You need a separate account for each club.

Yes. Sign in with the same account on each device and your plans and purchases come with you. Matchday Live does not limit how many of your devices can watch at the same time. See Devices & playback.

Your account is for your own use. The Terms of Use say an account may not be shared with other people unless this is explicitly permitted.

Check your internet connection, refresh the page, and check your subscription or purchase under Account. Our Troubleshooting guide covers the rest.

If your club has live chat, use the chat button on its site. If your club lists a contact email, it is on the Terms of use page, linked at the bottom of the site. You can also email Matchday Live support at support@matchdaymediagroup.com.