Signing in and your account #
You run your channel from the club dashboard at app.matchdaylive.com. This page covers getting into it: accepting an invite and creating your admin account, signing in, resetting your password, signing out, and what to do when a page says you are not authorised. It ends with the emails the dashboard sends you.
Signing in #
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Open the sign-in page
Go to https://app.matchdaylive.com/signin. The page reads "Welcome back".
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Enter your details
Type your Email and Password, then select Sign in.
Once you are in, the dashboard opens on the first page your role gives you access to.
Accepting an invite and creating your account #
You cannot sign up to the club dashboard on your own. Admins are invited from the channel's User management page (see Team members and roles), and you create your account from that invite.
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Open the invite email
The email is titled "You've been invited to the [channel] team on Matchday Live". Select Accept invitation. The invite expires 7 days after it was sent.
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Choose to sign up
The link opens a page that reads "Your invite has been successfully validated." Select Signup to create a new account, or Sign in if you already have one.
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Fill in the sign-up form
On the "Sign up" form, enter your Name, Surname, Email and a password under Create password, then select Create account. The form links to the Terms & Conditions and Privacy Policy.
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Verify your email
We email you a 6-digit code. Type it in and select CONTINUE. When the screen shows "Account Verified", the dashboard takes you to the sign-in page.
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Sign in
Sign in with the email and password you chose.
If the invite link does not work #
The invite page tells you what went wrong:
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Link expired The invite is more than 7 days old. Select Request link and a new invite is emailed to you ("Invitation sent").
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Invite invalid The invite can no longer be used. Ask the person who invited you to send a new invite.
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Invitation no longer available Your access to that channel was removed. Speak to the person who manages your channel.
Verifying by text message #
If the email code does not arrive, select "Use alternative verification method via mobile text message" on the code screen. Enter your Mobile Number and we send the code by text message instead. The message reads "Your Matchday Live verification code is" followed by the code. To switch back, select "Use email verification method".
If you already have an admin account #
One admin login can belong to several channels. If you are invited to another channel with an email you already use on Matchday Live, that channel is added to your existing login, and you get a "Welcome to the [channel] team!" email instead of a sign-up. Switch between channels by clicking the channel name and logo at the top of the sidebar.
Resetting your password #
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Start the reset
On the sign-in page, select Forgot Password?. Enter your Email and select Request password reset. The page confirms "Verification code sent".
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Open the reset email
The email has a Reset password button. It opens the reset page with your 6-digit code filled in. You can also type the code in by hand.
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Choose a new password
Enter it under New Password and again under Repeat Password, then select RESET. The page confirms "Password changed".
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Sign in
Go back to the sign-in page and sign in with your new password.
Your password must contain at least 8 characters, with at least 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character.
Signing out #
Click your initials at the top right of the dashboard. The menu shows your name and email. Select Sign out.
Sign out when you finish on a shared or public computer.
When a page says "Unauthorized" #
What you see in the dashboard depends on your role. Sidebar items, Settings sections and pages your role does not include are hidden, and if you open one of those pages directly (from a bookmark or a link a colleague sent), you see an "Unauthorized" page instead.
Two admins on the same channel can see different menus. If you need access to something you cannot see, ask a colleague who can manage team members to check your role. See Team members and roles.
Emails you receive as an admin #
| When it arrives | What to do | |
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| "You've been invited to the [channel] team on Matchday Live" | A colleague invites you | Select Accept invitation within 7 days |
| "Welcome to the [channel] team!" | You are added to another channel, or your sign-up is complete | Select Sign in |
| Account verification | You sign up, or ask for a new verification code | Use the code or the Verify account button |
| Password reset | You use Forgot Password? | Select Reset password |
| Password changed | Your password reset is complete | Nothing, unless you did not make the change |
| "Your access to [channel] on Matchday Live has been removed" | A colleague removes you from a channel | Nothing; your other channels are not affected |
| "[sender] has shared [title] with you" | A colleague shares a media file with you | Select Download |
Text messages carry only your verification code, when you choose text-message verification.
Next steps