Watching #

Once you are signed in and have your access sorted, you are ready to watch. This page explains how to watch and listen live, how replays work, how to find a match, how to use the player, and what you see when a stream is not available in your country.

Everything you can watch lives on your club's channel, organised so you can jump straight to a live match or browse through past content.

Live or on-demand #

There are two main ways to watch, depending on whether the action is happening now or has already finished.

Your purchases page uses the word On-Demand for this kind of content.

Listening live #

Some clubs also stream audio without video. Audio streams appear in the Listen Live row and play in an audio player with play and pause, mute and volume. On-demand audio also lets you skip back or forward 30 seconds.

Audio player keyboard shortcuts #

On a computer, you can control the audio player with your keyboard.

• Live audio: Space or Enter plays and pauses. Esc closes the player.
• On-demand audio: Space or Enter plays and pauses. The left and right arrow keys skip back and forward 30 seconds. Esc closes any open pop-up first, then the player.

Catching up after a match #

Replays are not guaranteed. Your club decides for each stream whether there is a replay and when it opens.

• If a replay is on its way, your purchase on One-off purchases shows Replay available {date} {time}. Opening it early shows Content not yet available, with the time to check back.
• If there is no replay, your purchase shows No replay available.
• If your club removes a replay later, it shows No longer available.

Finding something to watch #

Your club's home page starts with banners, then the Watch Live and Listen Live rows, then playlists and collections your club chooses. Select View all on a row to see everything in it. There is no search for matches or videos. For how the home page, the menus on a computer and a phone, and the playlist and collection pages work, see Finding matches and videos.

What to expect around kickoff #

If you open a match you have access to before it starts, you see a pre-match screen. Its button counts down: Available in {N} days, then Available in {HH:MM:SS} in the last 24 hours, then We will be live soon... once the start time passes. When the stream is live, the button reads Watch.

Keep the page open. It checks every 20 seconds and opens the player as soon as the stream can be watched.

If the start time passes and the stream has not begun, your purchase shows Delayed. If it has not started within 4 hours of the start time, it shows Cancelled.

When a live stream ends, the player shows Stream ended and Thanks for watching (or Thanks for listening), then goes back to the home page after about 13 seconds.

Messages from your club during a match #

Your club can send a short message to everyone who has its site open. A message for the whole site appears as a bar across the top of the home page. A message for viewers appears over the player, and goes to everyone watching any stream on your club's channel at that moment.

The bar shows an icon for the kind of message (information, success or a problem) and your club's text. Select the X to close it. Your club can also take it down.

Playback controls #

The video player has play and pause, volume, a seek bar to move along the timeline, full screen, and a settings menu. In the settings menu you can change the video quality and the playback speed. There are no subtitles or audio track options.

On a phone, the channel switches to a mobile layout with its own full-screen player.

In a smart TV's web browser, the player shows TV controls instead: play and pause, the timeline, settings and full screen. There is no volume control in the player, so use your TV's volume.

Choosing video quality #

By default the player picks the quality automatically and adjusts it as your connection changes, so most of the time you do not need to think about it. To choose a quality yourself, open the settings menu in the player.

If content is not available where you are #

Your club can block streams in some countries, and some paid content is blocked in some countries on every channel. Your country is worked out from the location of your internet connection.

Blocked content shows Unavailable content with the message "This content is unavailable in {country}." (or "Unfortunately this content is unavailable in your region." if your country cannot be worked out). On the home page banners and match cards, blocked items carry a globe-and-padlock icon. The banner icon's tooltip reads "Not available in your region". If you open a blocked stream directly, you see Content unavailable in your region.

To see where a stream can be watched, select View available territories →. The Available Locations panel lists the countries it is available in, grouped by continent. Content with no restrictions says "This stream is available worldwide."