Revenue & reporting #

The Insights section of the sidebar shows how your channel is doing. Revenue has two pages, Overview and Sales, for your income. Engagement and Audience cover viewing and fan numbers.

The Sales page shows "Latest data update:" with the date and time of the newest sale it includes. The figures update on their own; there is nothing to refresh. Check the time before relying on a figure.

Where to look #

Revenue > Overview

Your income for a chosen date range: headline totals plus a Revenue chart and a Sales chart. Start here for the big picture.

Revenue > Sales

A line-by-line table of what sold, with totals, a data update time and CSV exports.

Engagement

Views, viewers and watch time across your content.

Audience

How many fans you have, how many are active, and where they are.

The Overview at a glance #

Go to Insights > Revenue > Overview and choose a date range. The page shows three cards and two charts.

Gross Income amount: The total taken in for the period.
Refunds amount: The total refunded to fans during the period.
Net Income amount: Gross income minus refunds.

Below the cards, a Revenue chart and a Sales chart show your income and sales over the period.

Reading the Sales report #

Open Sales

Go to Insights > Revenue > Sales.
Pick what to see

Choose a tab: All, Plans, Pay per view live or On Demand.
Set the date range

The range starts at the last 30 days. Pick a preset, from Today up to Last financial year, or choose Custom and pick your own dates.
Check the data time

Read "Latest data update:". It shows a dash until the report has any data.

Five cards sit at the top: Number of sales, Gross, Refunds, Taxes and Net. The table below has one row per item.

Item text: The plan name or the stream title, for example "Monthly Pass" or "Town v City, 12 March".
Date date: The fixture date, or "-" when the item has none.
Media text: The kind of media the item is.
Price amount: The item's price.
Sales number: How many times it was bought in the period.
Gross amount: The total taken for that item.
Refunds amount: Refunds issued for that item.
Taxes amount: Tax collected on that item, less any tax returned with refunds. It can show 0 where no tax was recorded.
Net amount: What you earned from that item: Gross minus Refunds and Taxes.

Exporting your figures #

The Sales page has two exports:

Export report to CSV: the report as you see it, for your bookkeeper or accounting software.
Export raw data to CSV: the underlying data for the date range you have selected.

Both file names include the start and end dates of the range.

Looking at a single stream #

For one match or one on-demand item, open its row menu on the Live Streams page or on Your media:

View transactions opens its Transaction Report: every payment for it, with a Refund button on each.
View engagement opens its viewing figures, live while the stream is on and in full afterwards.

See Engagement and transactions per stream for what each page shows.

Engagement #

Insights > Engagement shows Total Views, Unique Viewers, Watch Time and Avg. Duration, a Views Over Time chart, and a Breakdown table you can split by date, video title, country, browser, operating system or device. When the Breakdown is split by Video Title, click a row to open that item's own engagement page.

Audience #

Insights > Audience shows Total Users, Active Users (7 days) and Active Users (30 days), with charts for growth and location.

Next steps

Plans & pricing

Set up the plans that drive your revenue.

Engagement and transactions per stream

See the viewing figures and payments for a single stream or item.

Fan management

View a fan's billing history and issue refunds when needed.