Getting started #

Matchday Live is how you watch your club's live and on-demand sport. Every club runs its own channel, with its own look, its own matches, and its own video library. When you watch your team, you are watching on their channel.

This page takes you from never having used Matchday Live to watching your first match, in order. If you already have an account, skip ahead to the section that matches where you are.

What you need #

Finding your club's channel #

There is no single Matchday Live address you sign in to. Each club's channel has its own web address, usually part of matchdaylive.com (for example yourclub.matchdaylive.com). Matchday Live is a website, so there is nothing to install.

Creating your account and watching your first match #

You can browse your club's home page without an account. You need to sign in to buy a plan or a match, to open your account pages, and to watch anything your club keeps for signed-in or paying fans. The whole journey, from signing up to pressing play, looks like this.

1. Open your club's channel

   Go to your club's Matchday Live site. You will see their branding. To sign in or sign up, select the Account (person) icon: at the bottom of the side menu on a computer, or in the header on a phone.

2. Create your account

   On the sign-in page, select Create account. Enter your Name, Surname, Email and a password in Create password, then select Create account. Your password needs at least 8 characters, with an uppercase letter, a lowercase letter, a number and a special character. There is no terms box to tick: signing up means you agree to the Terms of Use and Privacy Policy. Some clubs show an optional tick box, "I would like to receive updates and communication from {club}", if you want marketing from your club.

3. Confirm your email

   You will see Check your email. We send a verification link to the address you used. Open the email and select the link to activate your account. If it has not arrived, check your spam folder, then select Resend. After two resends you can choose Verify with text message instead, unless your club uses its own single sign-on.

4. Choose your access

   If your club sells plans, open Plans (in the side menu on a computer, or the header on a phone) to see Choose your plan, then select Subscribe on a recurring plan or Buy on a one-off plan. To pay for a single match instead, open it and select the Buy stream button, which shows the price (the button reads Buy for an on-demand video). Enter your card details at checkout. Your bank may ask you to confirm the payment.

5. Start watching

   When you see Your payment was successful, select Let's go. Go to the match or video you want and press play. Live matches show a Live tag.

Finding your way around #

On a computer, a menu runs down the side of the screen. Its labels show when you move your pointer over it.

Home section

Your club's banners, then a Watch Live row of live and upcoming matches and a Listen Live row of audio streams, then rows of playlists and collections chosen by your club. Select View all on a row to see the full list.

Schedule section

Scrolls the home page down to the Watch Live and Listen Live rows. It only appears if your club has switched it on.

Plans section

The plans your club offers. It only appears if your club sells plans, and your club may give it a different name.

Account section

Sign in, or once you are signed in, your details, subscriptions, one-off purchases, payment methods and billing history.

On a phone there is no side menu. The header shows your club's logo, Plans (if your club sells plans) and an Account icon.

On match cards, a Premium tag marks paid content. A padlock icon means you do not have access yet. For more on the home page, playlists and collections, see Finding matches and videos.

If something is not working #

If a video will not start or you cannot sign in, the quickest fixes are usually to check your internet connection, refresh the page, and check your subscription or purchase under Account. Our troubleshooting guide walks through the most common problems.