Account & sign-in #

Your account is what remembers you on your club's channel: your details, your plans and your purchases. This page covers creating an account, signing in and out, recovering a forgotten password, updating your details, and deleting your account.

Your account pages live under Account: the person icon at the bottom of the side menu on a computer, or in the header on a phone. An account belongs to one club's channel, so if you follow two clubs you need a separate account on each.

Creating an account #

You create your account on your club's Matchday Live channel. If you have not found it yet, our getting started guide shows you where to look.

1. Open Sign up

   On your club's channel, select the Account (person) icon to open the sign-in page: it is at the bottom of the side menu on a computer, or in the header on a phone. If you are trying to watch something locked, you can also select Sign in or Sign in to your account in the pop-up. Then select Create account. Enter your Name, Surname, Email and a password in Create password, then select Create account. Signing up means you agree to the Terms of Use and Privacy Policy. Some clubs show an optional tick box, "I would like to receive updates and communication from {club}". Tick it only if you want marketing from your club.

2. Confirm your email

   You will see Check your email. We send a verification link to your email address. Open the email and select the link to activate your account. There is no code to type.

Your password needs at least 8 characters, with an uppercase letter, a lowercase letter, a number and a special character.

If your club created your account for you #

Some clubs set up accounts for their fans. In that case you get an email inviting you to join your club, with a temporary password and a sign-in link.

1. Sign in with the temporary password

   Select Sign in in the email. It signs you in with your email and the temporary password shown in the email. If it does not, open the sign-in page and enter them yourself.

2. Create your own password

   You will see Create a new password. Enter your new password in Create password and select Continue. If your club did not give us your name, you will be asked for it here too. You are then signed in automatically.

Signing in and out #

Resetting a forgotten password #

If you cannot remember your password, you can reset it yourself from the sign-in screen.

1. Select Forgot password

   On the sign-in screen, select Forgot password. On Reset your password, enter the email address on your account and select Send password reset link.

2. Check your email

   We send a password reset link to that address. If it has not arrived, check your spam folder. Resend becomes available after 2 minutes.

3. Set a new password

   Select the link in the email. On Create a new password, enter your new password in Create password and select Update password. When you see Password successfully updated, you can sign in with the new password.

If your verification link does not work #

This link is no longer valid message

The link has expired or is not valid. Select Back to sign in and sign in. If your account still needs verifying, you see Verify my account, which sends a new link. If you never finished signing up, sign up again.

Verification unsuccessful message

Something else went wrong. The screen gives the reason and a button back to sign in. Sign in and ask for a new link from there.

Confirm your email address message

You confirmed your account by text message, and now your email address needs confirming too. Select Send verification link and use the link in the email. If that link has expired, request a new one from the same screen.

When you select Resend on Check your email, you wait 30 seconds before you can resend again. After the next resends the waits are 60 seconds, 2 minutes, 5 minutes and 5 minutes. After five resends you see Resend limit reached, with how long to wait. The wait is never more than an hour. Resending by email and by text count towards the same limit.

After two resends you can select Verify with text message. Enter your mobile number on Enter a valid mobile number, select Send verification code, then type the code from the text. This is not offered on clubs that use their own single sign-on.

Always use the most recent email. The email says each link is valid for 7 days.

Updating your details #

Select Account details in the Account menu to open your Profile. It shows your name, your email address (marked Verified or Unverified), your mobile number, your password, your billing address and your communication preferences.

1. Open your profile

   Go to Account, select Account details, then select Edit details.

2. Edit and save

   On Your details, change your Name or Surname, then select Update my details.

From Edit details you can also:

• Change your password: select Update password, then Send password update link. We email you a link to set a new password. You are not asked for your current password.
• Add, change or remove your mobile number: see Adding a mobile number.

On your Profile you can also:

• Change your billing address: select Edit billing details. This is the address used on your invoices and receipts.

Adding a mobile number #

1. Open your details

   Go to Account > Account details > Edit details, then select Add mobile number (or Update mobile number if you already have one).

2. Enter the number

   On Enter a valid mobile number, choose your country code, type your number, and select Send verification code.

3. Enter the code

   On Enter verification code, type the code from the text message. The text has your club's name and the code. If the code is wrong, you see Invalid verification code. If the text has not arrived, Resend becomes available after 2 minutes.

When it works, you see Your mobile number has been added (or Your mobile number has been updated). To take the number off, select Remove mobile number on Edit details.

Choosing what we send you #

Select Edit communication preferences on your Profile to turn these on or off, then select Update preferences.

Email notifications switch

Match updates, alerts and promotional content from your club by email.

Text Message Notifications switch

Match updates and alerts from your club by text message.

Each switch only works once that email address or mobile number is verified. Until then it shows Email not verified or Mobile not verified.

Changing your email address #

You cannot edit your email address on Your details. To use a different email, you transfer your account to it.

1. Start the transfer

   On your Profile, select Transfer account to different email.

2. Enter the new address

   Enter your New email and select Send verification link.

3. Confirm it

   Select the link in the email we send to the new address. If it has not arrived, Resend becomes available after 2 minutes. When you see Email successfully updated, sign in with your new email. Your password stays the same.

Your old address also gets an email saying a transfer was requested. If you get that email and did not ask for a transfer, select Reset password in it.

Keeping your account secure #

Your privacy #

The Privacy Policy link at the bottom of every page explains how your data is used. It names two data controllers: Matchday Media Group Limited, which runs the platform, and your club. It gives contact details for both, and links to your club's own privacy policy where your club has one. For questions about your data, email support@matchdaymediagroup.com or contact your club.

Deleting your account #

Select Delete account on your Profile. Read the Delete your account? message carefully before you select Confirm. This is what happens:

• your account is disabled as soon as you confirm, so you cannot sign in or watch anything, including content you bought before;
• your subscriptions stop renewing straight away, so you won't be charged again, and an overdue subscription is cancelled at once. Deleting your account doesn't refund the current period;
• 30 days later your personal details (name, email, phone number, saved cards and login) are permanently removed. Payment and transaction records are kept.

You can't undo this yourself. If you change your mind, contact your club within 30 days; they can cancel the deletion and restore your account.

You then see Account scheduled for deletion with the deletion date, and you are signed out. We also email you the date. For what happens between now and that date, and the emails you get, see Suspended, closed or reactivated accounts.